We collaborated with Infotec and Network Rail to update the passenger information display in Manchester Piccadilly station. Platforms 13 and 14 have suffered from congestion due to high traffic.

The strategy was to change passenger behaviour by introducing a new concept for 'Wait', 'Prepare' and 'Go to platform' based on the status of the service.

Using colour, iconography and specific commands has supported management of passenger traffic and improved safety on the platforms. A combination of this and the refresh of the information displayed has resulted in great feedback from station colleagues and passengers alike.

We have since deployed a very similar concept at London Waterloo to very good effect.

UXcentric worked with Codemasters to carry out some important user research. They required data and insights around the demand for a new feature offering, prior to committing time and resources into development.

The key objective was to understand what players needed from that aspect of the gaming experience and what they thought around the component parts of the overall offering. There was also a desire to gain insight for what would also enhance the appeal and make the experience more compelling for different types of player.

By using focus groups, diary studies and 1:1 interviews with target customers, we were able to yield rich information on the proposal, whilst also generating new ideas for Codemasters to pursue. This significantly reduced their risk, meant they had a lot more confidence with their ideas and also where best to channel their resources.

For 2 years, UXcentric, in a collaboration with Particle Design, worked on the design of a class-leading UX/UI for vehicles such as VF e35 and VF e36 electric SUV models.

Specifically, we've used our expertise in human-centred design on the Smart Infotainment system and Level 1 and 2 ADAS technologies, to provide the best driver and passenger experience possible. 

Collaborating on an international project during a pandemic across multiple times zones in Vietnam, the USA and Australia has at times been tremendously challenging yet incredibly rewarding. We've overcome those challenges and done some great work, which we are very proud of.

UXcentric collaborated on a DITO open source project with OpusVL, a software development agency, to transform NHS care by enabling more effective and lower cost digital systems to better support clinical care.

The brief was to digitise the nursing observation forms on to a tablet application to increase accuracy, reduce workload and errors. We demonstrated to stakeholders including the NHS, the project will continue to expand the experience and look to integrate with other systems to improve patient care.

Thereafter, collaborators came together to develop solutions in an open source environment for COVID-19 to help the health service and improve patient care.