WHAT PEOPLE SAY ABOUT US
Don't just listen to what we say!
Listen to those whom we have collaborated with, to understand who we are, what we are about and why they recommend us.
director of cx
Darren knows his UX stuff! Whilst he is patient and always willing to engage, Darren never loses sight of the customer and how to make their journey better. He is hard working (often across multiple time zones), well prepared, and thorough in his approach.
Particle Design needed support from UXcentric on an automotive project, with VinFast, at the beginning of 2020.
Darren came highly recommended by a mutual friend and colleague. He had a wealth of experience in the automotive space and once we had an initial chat I was convinced that he could add something and would work well with the team.
Together with the team in Vietnam, we have developed a new interaction model for a primarily touch-based infotainment system, with what we hope to be an industry leading user experience. This system will roll out from 2022 and onwards.
While Darren has spent a lot of that time working on the ADAS related systems, he has also contributed a great deal to the overall experience, bringing a lot of his design skills and technical knowledge that have helped enormously.
I would highly recommend using UXcentric, particularly in the automotive space. Darren is extremely capable, hard-working and a pleasure to work with.
UXcentric helped to save the day really. We needed a proof of concept to demonstrate at an important marketing event and only had a short space of time. Also, their POC has provided the specification for the first iteration of the user interface and given us something to build on.
We would highly recommend UXcentric to others needing a similar service. They seem to be very knowledgeable about the user experience and what works and what doesn't. Not only do they come across as enthusiastic and keen but also seem able to deal with and manage some quite complex personalities.
We chose a usability consultancy in the same way as we choose other professionals: recommendation. UXCentric was recommended to us as having done great work on previous projects on the CyberASAP scheme we were working on.
The engagement was straightforward. We discussed the needs, and he gave us timescales for completing the work. Darren produced a timely and detailed review of the website, making practical and useful suggestions how to improve it to make it more engaging for future users. The whole was sent as a report with graphical examples of what was meant, to make it easy to implement the changes.
We worked through the changes; they didn’t take more than a day or two to implement. The result is a much better and more engaging website.
I would certainly recommend Darren to others needing a similar service.
UXcentric have been brilliant to work with - they listen, interpret the issue, and provide innovative solutions. I would happily recommend them to anyone needing user interface expertise either digital or otherwise.
I am really looking forward to progressing our next two projects with them - one of which is an equipment exchange delivered in the form of an innovative web application.
With the report generated by UXcentric, we were not only able to take action on the areas that we had already identified that needed our additional input, but it also highlighted sections of the app that we had not even considered as being of importance.
UXcentric were able to see ways that the app could and, most importantly, should be used by our customers.
UXcentric are not only value for money but give an incredible amount of ‘added value’ from their support and experience. They care about what they do and care about their clients. Going with them is definitely one of the best decisions I have made in a long time.
I’ve recommended UXcentric to several other small business owners and will continue to do so.
Chair of Governors
We are delighted with our new website. UXcentric have provided us with a site that is not only clear and concise, but also practical and user friendly.
We would wholeheartedly recommend UXcentric to anyone looking for a company with a conscience. One who listens to their customer carefully, and strives to support them in fully realising, not only what they need, but what else can be achieved via their website moving forward.
Director of User Experience
Spark44 worked with Darren on a high-visibility Jaguar Land Rover project in 2018. Darren worked in an established Sprint team alongside a digital designer.
From our Birmingham office, Darren evolved conceptual user experience thinking to development-ready UX design specifications and, along the way, fed back strategic enhancements that will help the solution evolve.
Darren was a much-liked personable member of the team who delivered robust and reliable user experience. We'd love to work with him again but if we can't, we'd heartily recommend you do.
Director, Vehicle Engineering
Darren worked in my HMI department for a good period of time. In his time at JLR he was a valued and knowledgeable member of the HMI team and always did a good job. We were sorry to see him leave.
Darren's ability to design, manage and provide actionable output from usability studies is something I rate very highly. Darren draws upon his experience gained in several industries and delivers what he promises.