What people say about us

Darren embodies exactly what UX/UI needs: Passion, attention to detail, care and expertise.

I have known Darren for years, and so know him in a number of contexts. More recently I asked him for help with a friendly critique of a website, and I was presented with the most informative and useful report that met the "hold no punches" brief, but delivered kindly and constructively.

When I talk to Darren about projects he is involved in it is obvious he is beyond expert, but he always maintains a human centred approach, which I guess is more than essential in HMI/UX/HF - whether it's a case of private vehicle, mass transport or passenger interface I can just tell that the designs and guidance a client gets from UXCENTRIC is second to none.

And he is always upbeat too - an equally essential trait when designing for people with people.

I approached UXCENTRIC in 2018 whilst fleshing out the specifications for Gobby - with the aim to innovate and disrupt the online survey market. I was struggling to bring the concept to life, and they immediately understood the need for stripping back what I wanted to achieve, starting with user journeys and visualising step-by-step application wireframes. It not only helped present the specification to technical partners, it also enabled me to frame Gobby’s story to anyone that would listen - with high-quality imagery.

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Fast forward to 2022 and we have a strong and ongoing relationship with UXCENTRIC. Their input has informed other aspects of the business, such as identifying customer touch points and service design, to creating onboarding resources for both internal and external customers.

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Gobby now has a well-documented and user-driven breakdown of the software application, providing a focal point for the whole project team. I would highly recommend UXCENTRIC, not only for innovators embarking on projects but also for established products and services that are looking for challenge and person-centred design updates.

infotec approached UXCENTRIC as our partner to collaborate on a project with Network Rail at Manchester Piccadilly Station. Specifically, the project was to use our PIS displays to help resolve a passenger traffic management issue on platforms 13 and 14.

We chose them following discussions on the project brief and after they carried out a comprehensive analysis of some of our previous work, which we were very impressed with. Working with them was very easy and the output was exactly what we needed.

The display designs for Manchester, and subsequently London Waterloo and Victoria have been very successful and have received lots of positive feedback, both from passengers and from the management teams. The new strategy has helped change passenger behaviour and had an impact on the volume of traffic.

We would highly recommend working with UXCENTRIC as a partner and we are looking forward to collaborating with them again in the future. 

When we had a bit of a workload peak, the first person that came to my mind to come and help was Darren, not only because of his professionalism and knowledge of the automotive business, but also because he’s an absolute pleasure to work with, and he cares about a job well done. 

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He authored a couple of reports for us, and we wouldn’t hesitate to contact him soon, or to recommend UXCENTRIC. 

Darren knows his UX stuff! Whilst he is patient and always willing to engage, Darren never loses sight of the customer and how to make their journey better. He is hard working (often across multiple time zones), well prepared, and thorough in his approach.

Particle Design needed support from UXCENTRIC on an automotive project, with VinFast, at the beginning of 2020. 

Darren came highly recommended by a mutual friend and colleague. He had a wealth of experience in the automotive space and once we had an initial chat I was convinced that he could add something and would work well with the team.

Together with the team in Vietnam, we have developed a new interaction model for a primarily touch-based infotainment system, with what we hope to be an industry leading user experience. This system will roll out from 2022 and onwards. 

While Darren has spent a lot of that time working on the ADAS related systems, he has also contributed a great deal to the overall experience, bringing a lot of his design skills and technical knowledge that have helped enormously.

I would highly recommend using UXCENTRIC, particularly in the automotive space. Darren is extremely capable, hard-working and a pleasure to work with.

I have been in need of a professional Website for some time but did not know where to start after being in touch with other Websites providers messing me around. UXCENTRIC, was referred to me by an acquaintance and I am glad they did!

What makes UXCENTRIC different from another Website provider? Darren is very personable and straight forward. After our first meeting, I was able to budget, and I immediately felt that Darren understood what I was looking for.

Darren was very supportive and included me in every decision that was made every step of the way. The end result is the best website I could have ever dreamed of. UXcentric is without a doubt "Passionate about Human-Centred Design".

I would, without any doubt, refer UXcentric to anyone who needs a Website that defines not only who they are but also their product/s.

UXCENTRIC helped to save the day really. We needed a proof of concept to demonstrate at an important marketing event and only had a short space of time. Also, their POC has provided the specification for the first iteration of the user interface and given us something to build on.

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We would highly recommend UXCENTRIC to others needing a similar service. They seem to be very knowledgeable about the user experience and what works and what doesn't. Not only do they come across as enthusiastic and keen but also seem able to deal with and manage some quite complex personalities.

We chose a usability consultancy in the same way as we choose other professionals: recommendation. UXCENTRIC was recommended to us as having done great work on previous projects on the CyberASAP scheme we were working on.

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The engagement was straightforward. We discussed the needs, and he gave us timescales for completing the work. Darren produced a timely and detailed review of the website, making practical and useful suggestions how to improve it to make it more engaging for future users.  The whole was sent as a report with graphical examples of what was meant, to make it easy to implement the changes.

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We worked through the changes; they didn’t take more than a day or two to implement. The result is a much better and more engaging website.

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I would certainly recommend Darren to others needing a similar service.

UXCENTRIC have been brilliant to work with - they listen, interpret the issue, and provide innovative solutions. I would happily recommend them to anyone needing user interface expertise either digital or otherwise.

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I am really looking forward to progressing our next two projects with them - one of which is an equipment exchange delivered in the form of an innovative web application.

With the report generated by UXCENTRIC, we were not only able to take action on the areas that we had already identified that needed our additional input, but it also highlighted sections of the app that we had not even considered as being of importance.

UXcentric were able to see ways that the app could and, most importantly, should be used by our customers.

UXCENTRIC are not only value for money but give an incredible amount of ‘added value’ from their support and experience. They care about what they do and care about their clients. Going with them is definitely one of the best decisions I have made in a long time.

I’ve recommended UXCENTRIC to several other small business owners and will continue to do so.

We are delighted with our new website. UXCENTRIC have provided us with a site that is not only clear and concise, but also practical and user friendly.

We would wholeheartedly recommend UXCENTRIC to anyone looking for a company with a conscience. One who listens to their customer carefully, and strives to support them in fully realising, not only what they need, but what else can be achieved via their website moving forward.

SPARK44 worked with Darren on a high-visibility Jaguar Land Rover project in 2018. Darren worked in an established Sprint team alongside a digital designer.

From our Birmingham office, Darren evolved conceptual user experience thinking to development-ready UX design specifications and, along the way, fed back strategic enhancements that will help the solution evolve.

Darren was a much-liked personable member of the team who delivered robust and reliable user experience. We'd love to work with him again but if we can't, we'd heartily recommend you do.

Darren worked in my HMI department for a good period of time. In his time at JLR he was a valued and knowledgeable member of the HMI team and always did a good job. We were sorry to see him leave.

Darren's ability to design, manage and provide actionable output from usability studies is something I rate very highly. Darren draws upon his experience gained in several industries and delivers what he promises.