INFOTEC & NETWORK RAIL
CASE STUDY
Challenge
We collaborated with infotec and Network Rail to update the passenger information display in Manchester Piccadilly Station.
Platforms 13 and 14 have long suffered from congestion due to high traffic. A such, the challenge was to reduce dangerous congestion on those busy rail platforms using an improved information design, and to improve the passenger experience.
Approach
The strategy was to change passenger behaviour by introducing a new concept for 'Wait', 'Prepare' and 'Go to platform' based on the status of the service.
Using a combination of colour, iconography and specific commands, this has supported improved management of passenger traffic and the safety on the platforms.
We have since deployed a very similar concept at London Waterloo to very good effect.
Initial concept idea from Scott Green at Network Rail
One of several concepts we looked at
Impact
There is now reduced crowding on the affected platforms. With improved passenger management, the experience is now better for both commuters and station staff.
Outcome
There has been great feedback from station colleagues and passengers alike.
The strategy has been so successful, it has now been rolled out to London Waterloo, Victoria & Euston Stations, amongst others.
Working with UXCENTRIC was very easy and the output was exactly what we needed.
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The new strategy has helped change passenger behaviour and had an impact on the volume of traffic.
Tim Court, Managing Director, infotec
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